LH Negócios Digitais LTDA is committed to offering a transparent and secure buying experience to its customers. This Refund Policy sets out the conditions for cancellation, refund and return requests related to the digital products sold on our website. By purchasing any product, the customer confirms they are aware of and agree to the terms of this policy.
01 Digital products
All products sold by LH Negócios Digitais LTDA are digital, delivered electronically once payment is confirmed. Due to the nature of digital products, there is no physical return of the purchased material.
02 Right of withdrawal
In accordance with Article 49 of the Brazilian Consumer Protection Code (Law No. 8,078/1990), customers may exercise their right of withdrawal within 7 (seven) calendar days from the date of purchase, provided the purchase was made outside a physical business establishment, such as online.
Within this period, the customer may request cancellation of the purchase and a full refund of the amount paid.
03 How to request a refund
To request a refund, the customer should contact us through the official service channels listed on our website, providing:
- Full name
- Email address used for the purchase
- Order number or proof of payment (when available)
- Name of the product purchased
- Reason for the request (optional)
Once we receive the request, our team will review it and respond as quickly as possible.
04 Refund timeline
Once a request is approved, the refund is processed according to the payment method used:
- Credit card — the reversal is requested from the card issuer and may appear on the next statement or a subsequent one, depending on the financial institution's timelines.
- PIX — the amount is returned to the bank account provided by the customer.
- Bank slip (boleto) — the refund is issued via bank transfer to an account held by the buyer.
Timelines may vary depending on the financial institution or payment platform responsible for processing the purchase.
05 When a refund may not apply
A refund request may be declined when:
- The request is made after the legal withdrawal period, unless a different term is stated in the product offer or required by law
- Attempts of fraud, abuse or bad faith are identified
- The platform has been used improperly, in violation of our Terms of Use
06 Products with extended guarantees
Some products may offer a contractual guarantee longer than the legal period, such as 15, 30 or more days. When this applies, it will be stated explicitly on that product's sales page and will prevail over this policy wherever it is more favorable to the consumer.
07 Cancellation of access
Once a refund is confirmed, access to the digital product may be revoked, and the user will lose the right to use the purchased content.
08 Payment platform
Payments may be processed by third-party platforms. As such, the reversal process may follow the procedures and timelines established by the platform used for the purchase.
09 Contact
If you have questions about this Refund Policy or would like to request a cancellation, please contact us through the official channels available on our website. Our team is available to provide the support you need.
Applicable law
This Refund Policy is governed by the laws of the Federative Republic of Brazil, particularly:
- Law No. 8,078/1990 — Consumer Protection Code
- Law No. 13,709/2018 — General Data Protection Law (LGPD)
- Law No. 12,965/2014 — Brazilian Civil Rights Framework for the Internet (Marco Civil da Internet)
- Other applicable regulations on e-commerce
By making a purchase on our website, the customer confirms they are aware of and agree to this Refund Policy.
Need to request a refund?
Reach out directly with your order details and our team will guide you through the process.